We recommend policyholders and retail agents or brokers report claims promptly to their general wholesaler. We will contact our policyholder once we receive first official notice of a claim through one of the methods listed below.

How to Report a Claim

A claim can be reported by phone, email or fax using the contact information below:

Claims customer service (all claims): 833-240-4128

Claims electronic reporting: [email protected]

Claims fax number: 303-773-7373

Primary mailing address

Colony Specialty
P.O. Box 469012
San Antonio, TX 78246

LOSS RUN REPORTS

Non-Appointed Brokers / INSUREDS:

Submit the Loss Run request on the insured’s letterhead.

Appointed Brokers:

Please log in with your Colony Specialty login credentials.